Return policy

The buyer has the right to return a product, within 14 calendar days from the day he enters the physical possession of the product, without invoking any reason and without bearing other costs than delivery, according to GEO no. 34/2014.

Pentru a returna produsul trebuie sa ne informati prin e-mail la sau completant formularul alaturat.

  • Send the products or hand them directly to us, at our headquarters in Timisoara, Str. ORAVITA Nr 2 / D, Jud. Timis, Tel. 0256-211692 or 0356-438791, without unjustified delays and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal, and we will return your money within a maximum of 14 days of receiving the product.
  • The return of the products can be done through any courier company. Parcels cannot be sent by Romanian Post! Return costs are borne by the customer.
  • Expeditorul raspunde cu privire la corectitudinea datelor inscrise pe documentul de transport (AWB), cat si de ambalarea corecta si etichetarea coletelor. Expeditorul raspunde de starea coletului pana acesta este receptionat la sediul nostru.
  • Firmei Peruvision nu se poate imputa problemele aparute ca urmare a transportului de la client la firma Peruvision. Daca coletul prezinta urme de deteriorare ca urmare a transportului acesta nu va fii receptionat de Peruvision pana nu primim o confirmare din partea clientului ca acesta raspunde pentru eventualele daune produse de curier. In caz contrar coletul se va intoarce la client. 
  • Peruvision assumes the right to refuse the package if it shows signs of damage.
  • Returns will not be refunded by courier.
  • The return of the amounts paid will be made later by bank transfer.
  • If you do not opt for bank transfer, the amount will be refunded by Fan Courier, but the shipping costs will be borne by the customer. Money is not returned by Romanian Post!
  • Returned products must be in the same condition in which they were received by the buyer. That is, to be accompanied by the original warranty certificate and all documents and accessories with which the product was delivered. Products that have undergone unauthorized interventions, those that show signs of wear, scratches, bumps, mechanical / electrical shocks, products that lack accessories, products with broken seals or labels, products with modified software or hardware are not accepted.
  • For products purchased on the EMAG platform, please use the "Product return form" which can be accessed from your account in the EMAG platform, in the "My returns" section, by clicking on "Add new return request".